THELUXURYROOT is your premier destination for high-end luxury goods, offering a curated selection of premium fashion, accessories, home decor, and more. Our goal is to provide an unparalleled shopping experience with exceptional customer service and exclusive products.
We are based in [INDIA], but we offer soon international shipping to cater to our global clientele.
To create an account, click on the “Sign Up” button at the top right corner of the homepage. Fill in the required details, including your name, email address, and a secure password. Once registered, you can manage your orders, track shipments, and save your favorite items.
Click on the “Forgot Password” link on the login page. Enter your registered email address, and we’ll send you instructions to reset your password.
Once your order has been shipped, you will receive a confirmation email with a tracking number and a link to track your package. You can also log in to your account and view your order status under the “My Orders” section.
Orders can be changed or canceled within 1 hour of placing them. Please contact our customer service team as soon as possible to request any modifications. After this period, we may not be able to make changes.
We accept various payment methods including major credit cards (Visa, MasterCard, American Express), Upi, Paytm, Googlepay, PayPal, and Apple Pay.
Yes, shopping with us is secure. We use industry-standard encryption and security measures to protect your personal and payment information. Our site is SSL certified for added security.
Yes, we offer digital gift cards that can be used on our website. You can purchase them in various denominations and send them directly to the recipient’s email address.
We offer a range of shipping options including standard, expedited, and express delivery. Shipping rates and delivery times vary based on your location and the shipping method selected.
No, we can’t ship internationally.
To return an item, please visit our “Returns & Exchanges” page for instructions. You’ll need to initiate a return within 7 days of receiving your order. Items must be in their original condition and packaging to be eligible for a return. A unboxing video of package/products.
If you receive a damaged or incorrect item, please contact our customer service team immediately. Provide your order number and a description of the issue, and we’ll assist you with a replacement or refund.
Product availability is displayed on the product page. If an item is out of stock, you can sign up for a notification alert to be informed when it becomes available again.
Currently, we do not offer personal shopping or styling services. However, our customer service team is available to assist with product recommendations and answer any questions you may have.
Yes, all products sold on THELUXURYROOT are guaranteed to be 100% authentic. We work directly with reputable brands and authorized dealers to ensure the quality and authenticity of our merchandise.
You can reach our customer service team via email at [support@theluxuryroot.com], or by phone at [+919667386905]. Our hours of operation are [Delhi].
