Shipping Policy

Thank you for shopping at theluxuryroot.com! We are committed to providing you with an exceptional online shopping experience, including timely delivery of your favorite toys. Please take a moment to review our shipping policy to understand the details of our shipping process.

1.

Shipping Destinations: We currently offer shipping services to customers within India. If your shipping address is outside these areas, please contact our customer support team for further assistance

2.

Processing Time: Once your order is successfully placed and payment is confirmed, we will begin processing it within 4-5 days. During peak seasons or special promotions, processing time may be slightly longer due to high order volumes. We appreciate your patience during such times.

3.

Shipping Methods and Carriers: To ensure reliable and efficient delivery, we partner with reputable shipping carriers. The available shipping methods will be displayed during the checkout process, and you can select the one that best suits your needs. Common carriers we work with include Bluedart, Xpressbess, & Delhivery.

4.

Shipping Costs: Shipping costs are calculated based on the destination, weight, and dimensions of the package. The shipping charges will be displayed during the checkout process, allowing you to review and confirm the total cost before completing your order. We may offer free shipping promotions on select products or order amounts, so keep an eye out for those special offers.

5.

Estimated Delivery Time: The estimated delivery time will depend on the shipping method you choose and your location. During the checkout process, you will see an estimated delivery date based on the carrier’s average transit time. However, please note that unforeseen circumstances, such as weather conditions or customs delays, may affect the actual delivery time. We kindly ask for your understanding in such situations.

6.

Order Tracking: Once your order is shipped, we will provide you with a tracking number via email. You can use this tracking number to monitor the progress of your shipment on the carrier’s website. Please allow a few hours for the tracking information to become available after receiving the email.

7.

International Shipping: For international orders, please be aware that customs duties, taxes, or other fees may be imposed by the destination country. Any additional charges levied by customs authorities are the responsibility of the customer. We recommend contacting your local customs office to inquire about any applicable fees before placing your order.

8.

Order Status and Support: You can check the status of your order by logging into your account on our website. If you have any questions or need assistance with your shipment, our friendly customer support team is here to help. You can reach out to us via theluxuryroot@gmail.com during our business hours 10 AM – 8 PM IST.

9.

We strive to provide accurate and reliable shipping services, ensuring your toys reach you safely and on time. If you have any further questions or concerns regarding our shipping policy, please don’t hesitate to contact us.

Note: This shipping policy is subject to change without prior notice. Please refer to the latest version on our website for the most up-to-date information.

Thank you for choosing theluxuryroot.com! We appreciate your business and hope you have an amazing shopping experience with us